This item is refurbished & has a 3 month limited warranty.
The Pivothead Durango Matte Black features a flat black finish, smoke grey lenses, a micro-usb cable, and a microfiber pouch.
What does “Refurbished” mean?
Refurbished products are repaired or restored to a like-new state by the Pivothead in-house support center. Regardless of the reason for their return, refurbished products are thoroughly inspected, tested, and restored to ensure full functionality. They are processed to look like new and include all parts and accessories.
Refurbished products may have been returned for different reasons. Sometimes the product may not have worked correctly, but most often it is because buyers wanted a product with different size, color, or feature.
Buying a refurbished product saves you money, and helps to reduce environmental waste by preventing the unnecessary disposal of these fully functional products.
Limited Warranty (United States)
*Note: Outside the United States, please contact a Pivothead Authorized reseller directly.
Pivothead frames, lenses and electronic components are guaranteed against manufacturing defects (3) months from the original date of purchase. Dated proof of purchase from Pivothead will be required for all warranty claims. This limited warranty extends only to products purchased from Pivothead. In the event of defects during this period Pivothead at its option will repair or replace the defective part or product with a comparable part or product. Any repaired product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer.
Exclusions and Limitations
Scratches on lens or frames are considered normal wear and tear, and are not covered under this warranty. Pivothead reserves the right to determine what is considered a manufacturing defect.
This limited warranty does not apply if:
(a) if any electronic compartments have been opened, the warranty is void
(b) the product has been altered or modified in any way, except by Pivothead,
(c) a repair has been attempted by anyone other than a facility authorized by Pivothead to repair the product,
(d) the product has not been operated, or maintained in accordance with instructions supplied by Pivothead,
(e) the product has been subjected to abnormal physical stress, dropping, water or sand damage, misuse, mishandling, electrical current fluctuations, negligence, or accident,
(f) the serial number on the Product has been altered, defaced, or removed.
Pivothead excludes liability for any loss or damaged data which is erased in connection with the repair or replacement of a warranty claim. Pivothead is not responsible for shipping charges associated with warranty returns. Pivothead assumes no liability for any accident, injury, death or any loss or claim related to or resulting from the use of Pivothead products.
Please note, all apparel purchases are not eligible for return unless new and part of a bundle package.
Obtaining Warranty Service
Please contact our Customer Service Department at email@example.com if you are needing warranty services or have any questions at all. We’re here to help five days a week and will respond within 24 hours (usually much quicker though).
Our Customer Service Department will make all attempts to rectify your problems. If we are unable to resolve the issues, we will ask you to send in the product(s) for further review / assessment. In order to send in your product(s) for further review, you must first obtain a RETURN AUTHORIZATION NUMBER (RMA#).
Once you have received the RA#, as well as our return address, kindly return the product(s) with a copy of your original receipt and a brief explanation of the nature of the problem(s).
Once our team receives your product(s), we will first determine if the product(s) are experiencing issues because of a true manufacture defect or owner abuse/neglect. If the product(s) shows true manufacture defect, we will either repair or replace the product(s). Please be aware not to attempt repair yourself, as this will void the manufacture warranty.
* Shipments without RMA#, original product packaging and receipt will not be accepted, and returned back to sender without review.
Posted by Bio on 6th Mar 2017
I was sceptical about purchasing these really expensive pair of sunglasses until I realised what I was actually getting. These are astonishing, literally can describe how amazing these actually work and the guys behind the Pivothead Team should know that I and they should be extremely proud of the creation. Feedback is essential, therefore my feedback is; they are extremely compact, comfortable and built really in a really high quality. Thank you guys for the product and I cant wait to start saving for the Architect model. P.s adding small bone conduction headphones to the side of the glasses would be a great idea.
Posted by Unknown on 27th Dec 2015
Work as good as new ones
All prices are in USD