The Pivothead Durango Matte Black features a flat black finish, smoke grey lenses, a micro-usb cable, and a microfiber pouch.
Limited Warranty (United States)
*Note: Outside the United States, please contact a Pivothead Authorized reseller directly.
Pivothead frames, lenses and electronic components are guaranteed against manufacturing defects (1) year from the original date of purchase. Dated proof of purchase from and Authorized Pivothead Reseller will be required for all warranty claims. This limited warranty extends only to products purchased from Pivothead or a Pivothead Authorized Reseller. In the event of defects during this period Pivothead at its option will repair or replace the defective part or product with a comparable part or product. Any repaired product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer.
Exclusions and Limitations
Scratches on lens or frames are considered normal wear and tear, and are not covered under this warranty. Pivothead reserves the right to determine what is considered a manufacturing defect.
This limited warranty does not apply if:
(a) if any electronic compartments have been opened, the warranty is void
(b) the product has been altered or modified in any way, except by Pivothead,
(c) a repair has been attempted by anyone other than a facility authorized by Pivothead to repair the product,
(d) the product has not been operated, or maintained in accordance with instructions supplied by Pivothead,
(e) the product has been subjected to abnormal physical stress, dropping, water or sand damage, misuse, mishandling, electrical current fluctuations, negligence, or accident,
(f) the serial number on the Product has been altered, defaced, or removed.
Pivothead excludes liability for any loss or damaged data which is erased in connection with the repair or replacement of a warranty claim. Pivothead is not responsible for shipping charges associated with warranty returns. Pivothead assumes no liability for any accident, injury, death or any loss or claim related to or resulting from the use of Pivothead products.
Please note, all apparel purchases are not eligible for return unless new and part of a bundle package.
Obtaining Warranty Service
Please contact our Customer Service Department at email@example.com if you are needing warranty services or have any questions at all. We’re here to help five days a week and will respond within 24 hours (usually much quicker though).
Our Customer Service Department will make all attempts to rectify your problems. If we are unable to resolve the issues, we will ask you to send in the product(s) for further review / assessment. In order to send in your product(s) for further review, you must first obtain a RETURN AUTHORIZATION NUMBER (RA#).
Once you have received the RA#, as well as our return address, kindly return the product(s) with a copy of your original receipt and a brief explanation of the nature of the problem(s).
Once our team receives your product(s), we will first determine if the product(s) are experiencing issues because of a true manufacture defect or owner abuse/neglect. If the product(s) shows true manufacture defect, we will either repair or replace the product(s). Please be aware not to attempt repair yourself, as this will void the manufacture warranty.
* Shipments without RA#, original product packaging and receipt will not be accepted, and returned back to sender without review.
Posted by Lou on 5th Jan 2015
Works as expected plus more. Great video and sound quality. Accidentally ordered two of these and customer service resolved the issue.
Posted by Unknown on 27th Sep 2014
i used it my second time and the power button was stalling when i tried to turn it off and then i tried to press record or camera and it did not work.so i went to read the manual and reset it.good thing it still holds data .i thought it would delete,but still had memory.
Posted by justin on 13th Sep 2014
The video quality is good. The audio quality is surprisingly good. There are only two things that bother me.
1. The style is pretty clunky. My goal with these glasses is to be inconspicuous. The pictures online made the style look fine, but in person...it's not. Every time I've entered a room wearing them, they are immediately the topic of conversation.
2. I read someone else's review that mentioned this. The 'aim' of the camera is a little high. It's high enough that I've cut off things that I wanted to be in the shot. I have to actively think about the aim for me to get good video.
For a product as unique as this, I would say they're pretty good. I'm hoping that the SMART glasses or the next generation addresses these concerns.
Posted by Dave on 3rd Sep 2014
I use these glasses to primarily video capture catching fish, and I have noticed a few critical glitches. For starters, if you power them up and immediately hit the record button they seem to autoshut off after 10-15 seconds which means you miss most of your intended video - unless you pause to hit record again, which is hard if you are engaged in your activity.
Second, the battery drains fairly fast when leaving it "on" without "record" set e.g.: the blue LED so if you are doing that I recommend buying the battery pack available to connect to these as I have.
Finally, depending on your desired use these can easily be rated from very shitty, to absolutely amazing.
While I appreciate that Hero cameras can be mounted to helmets, it is simply not the same as this product. The video is TRULY FPV (first person point of view) and it cannot be beat. Although (CAVEAT) you will need to workout where the camera sees compared to where your eyes see, and depending on proximity you might think you are filming only to discover that you are not. It will take a learning curve, but is resolvable.
RE: depending on what you intend to use it for
Looks like your Pivotheads are not functioning correctly. After you see the blue LED illuminate you should be able to quickly press the record button and not have any issues. They should keep recording until you have pressed the record button for a second time stopping the video capture.
There are a few things we can look at to get your Pivothead functioning properly again. Head over to support.pivothead.com or contact us at firstname.lastname@example.org and we'll be happy to get your Pivothead working again and you back out on the water.
If you are having any other issues please let us know.
Posted by Albrecht Francois on 24th Aug 2014
Hi I has taken much too long to deliver ,especially since you advertise the product on stock and delivered immediately.
The product is fine just va small thing that we cannot replace the memory card with a bigger one.
Posted by Frans E. on 7th Jul 2014
Posted by Thameem on 28th Jun 2014
Awesome product. Highly recommended.
All prices are in USD