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Portal Device & Software Set | 1 Year Subscription

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  • The Portal Device & Software Set includes a 1-year subscription to Pivothead Portal.
  • SMART Eyewear  with Live Mod Set
  • SMART Eyewear - Angle View
  • SMART Eyewear - Front View
  • SMART Eyewear - Side View
  • Image 6

 Product Description

The Pivothead Portal Device Set includes the following:

  • 1 Pivothead SMART Coal Eyewear
  • 1 Live Mod 
  • 1 Year Portal Software Subscription

Portal software subscription comes standard with 10GB monthly data and 25GB of video storage (per device set purchased). Your monthly data plan is a shared plan among all of your Portal users. Your data is always saved and stored within the Portal. The data plans are billed annually. If you need more data, you can upgrade your plan at any time by contacting us.

Once purchased, the Live Mod will be configured to your own company portal. From there, you'll need to assign it to a user within your company portal - this takes only 60 seconds and is done through your portal's Admin Panel.

Once you receive this device set, you'll need to fully charge the eyewear and Fuel Mod and then connect to a Wifi network. The device can connect directly to a WAN/LAN network or any mobile 4G hotspot. Once connected to a Wifi network, you can start streaming by either swiping backward on the Pivothead SMART eyewear touch panel or through the Pivothead Live app and the device will automatically stream to its assigned user's channel inside your portal.

Box Contents for Pivothead SMART

  • Pivothead SMART Eyewear - Coal  
  • 1 Fuel SMARTMOD™ w/ adapter
  • 1 set of Clear lenses
  • 1 set of Slate Grey lenses
  • 1 set of wire bottom frames
  • 1 8gb Micro SD card
  • 1 Micro USB cable
  • Quick start guide

Box Contents for Live Mod 

  • 1 Live Mod


 Warranty Information

1 Year Limited Warranty (United States)

Pivothead frames, lenses and electronic components are guaranteed against manufacturing defects (12) months from the original date of purchase. Dated proof of purchase from and Authorized Pivothead Reseller will be required for all warranty claims. This limited warranty extends only to products purchased from Pivothead or a Pivothead Authorized Reseller. In the event of defects during this period Pivothead at its option will repair or replace the defective part or product with a comparable part or product. Any repaired product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer.

Exclusions and Limitations

Scratches on lens or frames are considered normal wear and tear, and are not covered under this warranty. Pivothead reserves the right to determine what is considered a manufacturing defect.

This limited warranty does not apply if:

(a) if any electronic compartments have been opened, the warranty is void
(b) the product has been altered or modified in any way, except by Pivothead,
(c) a repair has been attempted by anyone other than a facility authorized by Pivothead to repair the product,
(d) the product has not been operated, or maintained in accordance with instructions supplied by Pivothead,
(e) the product has been subjected to abnormal physical stress, dropping, water or sand damage, misuse, mishandling, electrical current fluctuations, negligence, or accident,
(f) the serial number on the Product has been altered, defaced, or removed.

Pivothead excludes liability for any loss or damaged data which is erased in connection with the repair or replacement of a warranty claim. Pivothead is not responsible for shipping charges associated with warranty returns. Pivothead assumes no liability for any accident, injury, death or any loss or claim related to or resulting from the use of Pivothead products.

Please note, all apparel purchases are not eligible for return unless new and part of a bundle package.

Obtaining Warranty Service

Please contact our Customer Service Department at service@pivothead.com if you are needing warranty services or have any questions at all. We’re here to help five days a week and will respond within 24 hours (usually much quicker though).

Our Customer Service Department will make all attempts to rectify your problems. If we are unable to resolve the issues, we will ask you to send in the product(s) for further review / assessment. In order to send in your product(s) for further review, you must first obtain a RETURN AUTHORIZATION NUMBER (RMA#).

Once you have received the RA#, as well as our return address, kindly return the product(s) with a copy of your original receipt and a brief explanation of the nature of the problem(s).

Once our team receives your product(s), we will first determine if the product(s) are experiencing issues because of a true manufacture defect or owner abuse/neglect. If the product(s) shows true manufacture defect, we will either repair or replace the product(s). Please be aware not to attempt repair yourself, as this will void the manufacture warranty.

* Shipments without RMA#, original product packaging and receipt will not be accepted, and returned back to sender without review.

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